Resources for Students
The Brown Lupton Health Center is an AAAHC accredited medical clinic located just north of the University Union on Stadium Drive. The Health Center is staffed by board-certified physicians, physician assistants, nurse practitioners, dieticians, and nurses.
Please visit the Health Center’s website, TCU Health Center for more information about our staff, services, hours of operation, immunization and health insurance requirements as well as other health-related topics.
Fall & Spring Semester Hours
Monday-Friday 8:00 am-5:00 pm
Students must check-in by 4:30 pm
Monday-Friday 9:00 am-4:00 pm
The pharmacy opens at 11:00 am
Winter Break Hours
The pharmacy opens at 11:00 am
The Counseling and Mental Health Center exists to support the mental health needs and academic success of TCU students. We provide high-quality clinical care and recovery services, innovative groups and peer support programs, as well as campus consultation all geared towards helping students feel confident, successful, and fully engaged. Whether students are working on self-discovery or relationship issues; or struggling with depression, anxiety, and/or other mental health concerns, students can expect confidential, compassionate, affirming, and culturally competent care. We also partner with treatment centers to offer specialized services on campus for students with high mental health needs.
In 2023, TCU was ranked as #4 in Best Counseling Services & Student Support by the Princeton Review, which is a national ranking by students. Our staff includes licensed psychologists, licensed professional counselors, licensed clinical social workers, psychiatric providers, and pre-doctoral/master-level trainees. Services provided by our staff are covered by the cost of tuition, so students must be currently enrolled in classes to be eligible for our services.* We provide:
- Drop-in crisis response and intervention
- Individual, group, and couples counseling
- 24/7 Phone Counseling Helpline (call 817-257-SAFE)
- Psychiatric assessments for medication management
- A nationally recognized peer support program
- Recovery services for substance use concerns
- Consultation to any person who is concerned about the welfare of a student
- Transition of care services for students with chronic needs or interested in long-term counseling.
- We also partner with community providers to bring specialty services on campus (some of these are not covered by the cost of tuition)
Initial appointments are 30-minute phone sessions, which we offer Monday – Friday 10AM to 12PM and 1PM to 3PM. The Counseling Center is located on the 2nd floor of Jarvis Hall. Visit www.counseling.tcu.edu for more information.
*Specialized services provided by community treatment providers are not covered by tuition but donations to help provide stipends might be available. Please contact us for more information.
Jarvis Hall – 2nd Floor
TCU Box 298730
Fort Worth, Texas 76129
Monday through Wednesday 8:00 am – 8:00 pm; Thursday and Friday 8:00 am – 5:00 pm
Center Phone 817-257-7863
24/7 Phone Counseling Helpline 817-257-SAFE (7233)
After-hours emergency, contact University Police at 817-257-7777.
Texas Christian University complies with the Americans with Disabilities Act, as amended, and with Section 504 of the Rehabilitation Act of 1973 regarding postsecondary students with disabilities. No otherwise qualified individual shall be denied access to or participation in the services, programs and activities of TCU solely on the basis of a disability. The University will provide reasonable accommodations for each eligible student who has a physical or mental health diagnosis that substantially limits a major life activity, has a record or history of such diagnosis, or is regarded as having such diagnosis.
To apply for reasonable accommodations, all students must submit an online application for accommodation to the Student Access and Accommodation office (https://www.tcu.edu/access-accommodation/index.php). Students will use their TCU username and password to access the online application. Student Access and Accommodation will confirm by email to the student’s official TCU email account when the application has been successfully submitted. Once the application has been submitted, students will be prompted to submit supporting documentation based on their disability type(s) from a qualified professional that meets the University’s official documentation guidelines (https://www.tcu.edu/access-accommodation/get-started/guidelines.php). Each eligible student is responsible for presenting relevant, verifiable, professional documentation and/or assessment reports to the Student Access and Accommodation office. Information concerning a student’s disability is treated in a confidential manner in accordance with University policies as well as applicable federal and state laws. Further documentation may be required from the student to confirm the presence of a disability or to assist the University in determining appropriate accommodations.
All accommodation requests are reviewed by the Student Access and Accommodation Documentation Review Committee (DRC). A follow-up appointment will be requested once the application and documentation have been reviewed. Students will be sent an email through their TCU email account to schedule a follow-up appointment to discuss the outcome of the review and any accommodations that have been approved. For approved disabilities-related services/accommodations, the office will prepare eligibility notification for the student’s faculty members concerning specific, reasonable academic accommodations. The student is responsible for requesting accommodation notification each semester they would like to use their accommodations. The Notification of Accommodation Request Form is available on the Student Access and Accommodation website (https://www.tcu.edu/access-accommodation/notification-accommodation-form.php. Notification of accommodations will be sent via TCU email to the student and faculty after requested by the student. It is the student’s responsibility to confer with faculty members regarding their accommodations in order to determine a plan for implementation. An interactive process is absolutely essential and relies on the student’s initiative. Accommodations take effect once the student and faculty members receive the accommodation notification and the student conferences with each faculty member(s). Accommodations are NOT retroactive. Student Access and Accommodation staff are available to consult with the student and with University faculty and staff to ensure delivery of appropriate support services. The Student Access and Accommodation office serves as a liaison between the student and the faculty member as needed.
The Student Access and Accommodation office is located in The Harrison, Suite 1200, and can be reached at 817.257.6567.
The Substance Use and Recovery Services (SURS) office at TCU is based on a philosophy of student development that incorporates personal and community wellness. The mission of the program is to empower students to reach their full potential by nurturing connection and belonging, and to promote a recovery mindset, especially in regards to alcohol, drugs and related issues. This office encourages students to develop a sense of responsibility for themselves, for others, and for the university by assuming leadership in setting behavioral norms for the campus community members, both on and off-campus. Appropriate bystander behavior is expected.
The staff in the SURS office provide educational screenings and consultations for individuals and groups, as well as assessments and referrals to treatment. Support and advocacy for recovery is provided through the Collegiate Recovery Community and other peer support communities. The Substance Use and Recovery Services office houses professional Student Affairs staff who offer expertise in prevention programming and training, substance use and recovery counseling, and referrals to treatment. Programs designed for academic classes, university housing, and other student groups can be tailored on a variety of topics and for various audiences. Programs are individually designed to meet the specific needs of the group or organization requesting the presentation.
Anyone interested in services available through the Substance Use and Recovery Services office is encouraged to visit the office (Jarvis Hall, 2nd Floor) or to call 817-257-7100.
Health Risks Associated with Substance Use
The use of alcohol and other substances has been shown to cause serious health problems including:
- Frequent or heavy use of alcohol can result in brain damage, cirrhosis of the liver, cancer of the liver, cancer of the mouth, throat and pancreas; stomach ulcers; heart damage; lowered sex hormone production; and lowered immunity to infections and disease.
- Alcohol use by pregnant women can also cause birth defects, lowered birth weight and/or other developmental harms in children.
- Use of alcohol is involved in half of all traffic-related deaths and permanent disabilities.
- Alcohol Use Disorder can be correlated with family dysfunction and violence. Persons with Alcohol Use Disorder are six or more times as likely to die by suicide than those without an Alcohol Use Disorder.
- Alcohol remains the most commonly used chemical in crimes of sexual assault.
- The use of illegal drugs, including but not limited to cannabis, cocaine, heroin, crack, amphetamines, psychedelics and so called “designer drugs” has been shown to result in physical and mental disorders.
- Lung damage (including lung cancer), lowered immunity to disease, memory loss, depression, flashbacks, lowered production of sex hormones, birth defects, low birth weight infants and severe psychological disorders may result from the use of drugs.
- These drugs are highly addictive, both physically and psychologically. The body builds a tolerance to such drugs so that larger and more frequent doses are required to satisfy the need for the drug.
Campus Recreation & Wellness Promotion aims to promote lifelong wellness through holistic education and quality recreation programs, services and facilities that enhance the University experience through participation and leadership. The programs and facilities offered by Campus Recreation & Wellness Promotion are available to all students and faculty/staff (with memberships).
The 232,500 sq. ft. University Recreation Center provides a variety of recreational opportunities. Activities include swimming, basketball, volleyball, badminton, weightlifting, an indoor track for walking and jogging, cardiovascular training equipment, a games area, a climbing wall, computer access, and food service.
Research and professional experience at TCU verify the correlation between a student’s good health, healthy lifestyle, and academic and personal success. Therefore, through Wellness Education we empower a university-wide culture of wellness for all students. Wellness Education offers primary prevention programming through collaboration with the university community. Multiple programs and services provided include suicide prevention training, sleep hygiene instruction, meditation, stress management workshops, healthy relationship education, and more. A group of peer educators work to aid in the delivery of all information to the students. Any student organization can request a specific program to be delivered to their students.
In addition to recreational swimming, the Aquatics Program offers instructional and fitness activities in the water. There are three pools in the University Recreation Center: 25-yard lap pool, 22 ft. deep diving well and an outdoor leisure pool.
Structured, competitive, and recreational sporting events are scheduled throughout the academic year. Activities involve team sports, individual or dual events, and special events. Only currently enrolled TCU students and faculty/staff may participate in the Intramural Sports Program.
The Sport Club program is designed to serve individual interests in different sport and recreational activities. Membership is open to all students and the club must be a recognized student organization. These interests can be competitive, recreational, or instructional in nature, as clubs may represent TCU in intercollegiate competition or conduct intra-club activities such as practice, instruction, social activities, and tournament play.
Group fitness classes are designed for beginner, intermediate, and advanced levels. Individualized personal training and equipment orientations allow individuals a more personal experience toward their strength and conditioning goals. Educational sessions are also offered to help members achieve healthy, active lifestyles.
Outdoor Programs are comprised of three main program areas: the Adventure Trip Program (ATP), Climbing Wall and Outdoor Equipment Rental. We are dedicated to providing positive outdoor education, recreation and adventure experiences to the TCU community. Students participate in and experience activities that cause them to reflect and learn about their relationship to others as well as their own abilities and limitations.
All students are considered members and have access to the University Recreation Center. Spouses and/or dependents of current students are also eligible to purchase memberships. For more information about any of the programs offered by the Department of Campus Recreation & Wellness Promotion, please call 817-257-PLAY or visit campusrec.tcu.edu.
The Intercultural Center is centrally located on campus in the Brown-Lupton University Union (BLUU) on the first floor next to the BLUU Information Desk. The Intercultural Center contributes to the mission of TCU by providing leadership and support in the university’s commitment to diversity, equity, and inclusion.
The center supports student programs, events, and ideas that encompass the values of intellectual and social inclusion, empowerment through social justice and advocacy, intersectionality, civic and global engagement, and transformation through experiential learning.
The Gender Resource Office, International Services, Office of Student Identity and Engagement, Quality Enhancement, and Student Government Association are located in the Intercultural Center and students are encouraged to visit for additional resources and information.
The Student Success Center at TCU includes the departments of New Student and Family Programs and Student Success. Visit www.studentusuccess.tcu.edu or Samuelson Hall Suite 001 for more information.
The Student Success team supports students through various initiatives to holistically increase success and persistence through their time at TCU.
Student Success team members collaborate across campus to perform research, create and maintain data, develop efforts on campus, examine policies and procedures and provide one-on-one support to students through Student Success Coaching, the Advance Registration Campaign, Peer2Peer Tutoring, exit surveys and interviews, and programming designed specifically to increase and recognize student success. Through a collaboration with Academic Affairs, the Student Success team houses and manages the Peer2Peer Tutoring program, providing peer tutoring certified by the College Reading and Learning Association in various subjects identified as having the highest rates of drop, withdrawal and/or failure by TCU students.
The Mary Couts Burnett Library is the intellectual heart of Texas Christian University, encouraging student and faculty collaboration across multiple fields and serving as the central marketplace for the acquisition of knowledge and the exchange of ideas. The library itself regularly sees more than 1,000 students at one time, for a wide range of purposes including accessing books, studying (alone and in small groups), using computers, attending information literacy instruction sessions, seeking research assistance, and viewing exhibits.
Access and Hours
The Mary Couts Burnett Library during the fall and spring terms is open 24 hours, five days a week, and current hours are posted on the library’s website. TCU ID cards are needed for entry after 8:00 p.m. and before 7:00 a.m. during 24-hour operations.
General Collections and Access
Students and faculty have access to more than 2 million books, CDs, DVDs, videos, and more than 200,000 electronic and print journals, housed in the campus library and offsite library annex. More than 600 databases are available 24 hours a day via the library’s website.
Use your TCU ID to borrow books, DVDs, laptops, headphones, calculators, cameras, and more. Up to 50 books or Government Documents can be borrowed for 28 days and can be renewed for 2 additional 28-day periods as needed. Up to 10 video items can be checked out for 7 days. Further information on borrowing is available on the Borrowing Library Items and for borrowing laptops and equipment.
The library sends courtesy notices to a student’s campus email address in advance of the due date. For most materials, the fine is $0.75 cents per day per item up to a maximum of $15.00 per item.
Recalled items (a request for material to be returned prior to its’ due date) are to be returned within seven days from the date of notice after which fines accrue at $1.00 per day.
At 22 days past due, borrowers will be charged the replacement cost for lost items not returned to the library. Items returned after 22 days will be charged the maximum of $15.00 in late fines.
The GIGA Lab was created for students whose classes use software such as AutoCAD and ArcGIS requiring high-end computing capability. Logons are limited to students enrolled in courses that faculty have identified as needing access to high-performance computing, and/or specialized software. Individual students may request access through the GIGA lab reservation site.
Two-person to eight-person rooms are available by reservation 24 hours in advance by the library website. Most rooms have writable walls and a digital display.
Reservable Screening Room
A 12 seat screening room can be reserved to view video programming. Reservations require one full business day advance notification (Screening Room Reservations.)
Graduate Student Study Spaces
There are a variety of areas accessible only to graduate students using their TCU ID, including a dedicated computing lab, open study spaces and individual study rooms assigned for the semester which provide a quiet space to complete dissertation and thesis work.
The Lizard Lounge
This multi-purpose space invites graduate students and faculty to come together in a more casual environment for meetings, TED talks, poetry readings and book discussions. Graduate students and Faculty can use their TCU ID for entrance and room reservations are available.
Food / Drink
Special Collections and the Music/Media library do not allow food or drink.
There are areas in the Library designated as quiet zones and others where collaborative work and conversations are permitted. Cell phone conversations are permitted in the lobby, vestibules, and the elevator alcoves.
TCU provides technology to help facilitate the academic, research, and administrative needs of students, faculty and staff. Technology allows you to quickly and efficiently access and exchange information, both within the TCU community and around the globe. This valuable resource is provided as a privilege, and with that privilege comes the responsibility of all users to conduct themselves in a manner consistent with the mission, purposes and values of the University. It is the responsibility of every person who uses University Computing Resources to read and abide by this Network and Computer Usage Policy.
The policy may also be accessed online at Network and Computer Usage Policy
This policy is applicable to the entire TCU community (students, faculty, staff and other authorized users) and to all University Computing Resources, whether owned, leased, contracted or managed by TCU. University Computing Resources include, but are not limited to:
- hardware (e.g. computers, mobile computing devices, servers, network devices)
- telecommunication equipment (e.g. phone systems, traditional phones, cell phones, smartphones)
- storage media (e.g. discs, flash drives, external drives)
- peripheral devices (e.g. printers, scanners, monitors)
- electronic data
TCU expects all users of University Computing Resources to respect the rights and privacy of other users, respect the integrity of physical facilities and controls, and respect the ownership and usage rights for digital media. You may only use those University Computing Resources that you are authorized to use, and must use them in the manner and to the extent you are authorized. Use of University Computing Resources must not violate any applicable laws, rules or policies. Use of University Computing Resources must adhere to the university’s Code of Conduct policy, available on the Human Resources website.
University Computing Resources are intended to be used for University-related activities and, depending upon the circumstances, reasonable personal use. What constitutes “reasonable personal use” may depend on your relationship with TCU. For example, a resident student’s personal internet and e-mail use is generally acceptable, but similar activities by an employee during working hours must not interfere with the employee’s job performance.
Improper use of University Computing Resources can subject you to discipline by TCU. The following list, while not exhaustive, contains examples of what TCU deems to be improper use.
- Using University Computing Resources for personal commercial or financial gain.
- Consuming a significant amount of bandwidth or network resources.
- Any activity that compromises network security.
- Knowingly installing or distributing a program, such as a computer virus, intended to damage or strain a computer or network.
- Allowing unauthorized users to access any TCU network.
- Using another person’s account.
- Using or disclosing another person’s password.
- Connecting personal computers or devices to the University’s Network without prior authorization.
- Using unauthorized network devices, such as routers, firewalls, and wireless access points.
- Manually assigning an IP address to a network device or otherwise using an IP address that is not assigned to you.
- Attempting to access any data or information by breaching or circumventing security measures.
- Attempts to monitor, analyze, or tamper with network data packets.
- Personal use of TCU Computing Resources during working hours by an employee of the University which interferes with the employee’s job performance.
In addition to violations of TCU rules, certain computer misconduct is prohibited under federal and state laws. Such misconduct can subject you to a civil lawsuit and/or criminal prosecution. Examples of such misconduct include:
- Using University Computing Resources to conduct illegal activity, to promote or advocate illegal activity, or to discuss illegal activities with the intent to commit them.
- Using University Computing Resources to harass, defame, abuse, or threaten others.
- Falsely obtaining electronic services or data without payment of required charges.
- Knowingly accessing a computer or network without the effective consent of the owner.
- Accessing, copying, transporting (to another person or location), modifying, or destroying programs, records, or data belonging to TCU or another user without authorization, whether such data is in transit or storage.
- Physical theft, relocation, modification, or damage to any TCU computer or network equipment, facilities, or property. This includes all computer labs, network hubs, wiring, ports and links.
Copyright and Intellectual Property
Unauthorized duplication of copyrighted works, such as books, movies, photographs, video games, music and software, is a violation of federal copyright law. TCU supports strict compliance with federal laws regarding copyright infringement. Anyone who engages in illegal copying shall be subject to disciplinary action under TCU’s policies and may be sued in federal court by the copyright owner.
E-Mail | Electronic Communications | Social Networks
Electronic communications (e-mail, text messages, social networks, blogs, etc.) enjoy tremendous popularity in our society. Much of the communication between TCU staff, administration and students will be electronic. The informality and immediacy of electronic communications can, however, lead to content abuse. TCU neither sanctions nor censors individual expression of opinion in electronic communications, but TCU expects a certain level of etiquette and civility in these communications. Electronic communications must not:
- contain profanity, obscenity or inappropriate jokes;
- harass, defame or intimidate others;
- misrepresent the identity of the sender; or
- be broadcast indiscriminately to a large number of recipients.
Use common sense when communicating electronically. A good rule of thumb is to assume that any message you send will be forwarded to someone you do not know.
Never send confidential information electronically unless you use appropriate electronic security measures, such as encryption.
Users who make use of social networks, forums and other public sites do so voluntarily, with the understanding that they may encounter material they deem offensive. Use of University Computing Resources to post or display offensive materials on social networks and forums may subject you to discipline by TCU. Users who subscribe, post messages, or simply browse through such sites must abide by the rules governing each in addition to TCU’s policies.
Privacy | Access | Disclosure of Information
In general, information stored on a computer or sent electronically over a network is considered private and confidential, unless the owner or sender makes that information available to others. All users must respect this right of privacy. Examination of private information without authorization from the owner is a violation of this policy.
Merely attempting to circumvent security measures protecting the information will be treated as a violation and may subject you to discipline.
On shared and networked computer systems, certain information about users and their activities is visible to others. Users are cautioned that certain accounting and directory information (for example, user names and electronic mail addresses), certain records of file names and executed commands, and information stored in public areas, are not private. Nonetheless, such unsecured information about other users must not be manipulated in ways that they might reasonably find intrusive; for example, eavesdropping by computer and systematic monitoring of the behavior of others are likely to be considered invasions of privacy that would be cause for disciplinary action.
TCU will exercise reasonable security measures to protect your private files and data. Nonetheless, users should understand that no security mechanisms are perfect, and the potential for unauthorized access to private information does exist. Exercise caution when creating digital files or messages containing personal or sensitive information. Shut down or lock your computer before leaving it unattended. Do not share your network password or leave it displayed on or near your computer. Many instances of unauthorized access are attributable to the careless actions of the owner.
Even though TCU deems your electronically stored information to be private, users must understand that in certain situations, such information may be accessed, reviewed and/or disclosed by TCU.
- If you request technical assistance, the technical staff may need to view specific data in order to investigate, diagnose, or correct a problem.
- TCU logs network activity on a routine basis, and these logs are reviewed periodically by system administrators. The logs include a record of user processes.
- System administrators may access and review users’ files and communications when it is necessary to maintain or prevent damage to systems.
- TCU may access the computer and electronic data of an employee who is absent or unavailable if such access is necessary to carry out the employee’s job responsibilities during the absence.
- Electronic data left behind by a former student or employee, excluding retirees, becomes the property of the University and may be accessed, archived and/or deleted, at the sole discretion of the Chief Technology Officer.
- Electronic data will be accessed and disclosed in connection with authorized TCU investigations of policy violations.
- TCU will comply with any lawful administrative or judicial order, warrant or subpoena requiring the production of electronic files or data.
- TCU may preserve and/or disclose your communications and/or documents in connection with civil lawsuits.
These disclosures may occur even if you are not a party to the lawsuit. All such disclosures will be coordinated through TCU legal counsel.
In some situations, the law requires that TCU give you advance notice that your data or files may be disclosed to a third party. Even if legal notice is not required, TCU will try to inform you of a data disclosure unless the circumstances warrant otherwise.
To access, review and/or disclose electronic data and information, TCU may access discs, tapes, drives and other storage media, and electronic communications, whether in transit or storage. Keep in mind that even if you delete files or electronic communications stored on TCU’s servers, copies of the data may still persist on backup media and may therefore be subject to access and disclosure in the situations described above.
Suspected violations of this policy will normally be handled through TCU disciplinary procedures applicable to the relevant user. TCU may suspend a user’s access to University Computing Resources, prior to the initiation or completion of such disciplinary procedures, when it reasonably appears necessary to preserve the integrity, security, or functionality of University Computing Resources or to protect TCU from liability. TCU may also refer suspected violations of applicable laws to appropriate law enforcement agencies.
The University’s Chief Technology Officer shall be the primary contact for the interpretation, enforcement and monitoring of this policy and the resolution of problems concerning it. Any legal issues concerning the policy shall be referred to the appropriate officials for advice. Employees may appeal the resolution of problems in regarding this policy via the University’s Conflict Resolution Policy.
Web Pages | Domain Names | E-Mail Addresses | Account Names
TCU maintains certain domain names and web pages considered to be “official” pages of the University. These official web pages are to be used for TCU business and may only be modified by authorized individuals. Using or displaying TCU logos on other web pages without the express written permission of TCU is prohibited. Additionally, users must not maintain any website, web page or internet domain name purporting or suggesting to be “official” pages of the University. If confusion is possible, an appropriate disclaimer should be displayed.
TCU owns all account names as well as e-mail addresses having the tcu.edu domain. TCU may revoke or modify your tcu.edu e-mail addresses or account names at any time. Therefore, using TCU email for personal communications is done at your own risk. Upon your separation from the University, excluding retirement, your right to send and receive e-mail through your tcu.edu address will cease.
Security | Network Issues
Since computer systems and networks are imperfect, users are strongly requested to report any bugs or security holes to TCU’s technical staff. Likewise, users should not disseminate to others any information that could jeopardize, circumvent, or degrade system security or integrity.
Users recognize that systems and networks are imperfect and waive any responsibility for lost work or time that may arise from their use. TCU will not compensate users for degradation or loss of personal data, software, or hardware as a result of their use of University-owned systems or networks, or as a result of assistance they may seek from TCU’s technical staff.
TCU must ensure that academic work takes precedence at all times over other computing activities in its facilities. In situations of high user demand that may strain available computer resources, TCU reserves the right to restrict (e.g., to specific times of day) or prohibit computer activities such as game playing.
Data Retention & Destruction
TCU systems are backed up on a routine basis to ensure the ability to recover from computer or network failures or disturbances. TCU cannot, however, guarantee the restoration of any lost or deleted information stored on its servers.
Further, once your relation with TCU ends, your access to University Computing Resources terminates. Therefore, a user which leaves or separates from the University or its employment will not necessarily have access to University property or any personal files, email or other data stored on University property. In addition, all data, electronic or otherwise belonging to TCU must be returned and any other copies must be destroyed.
If you utilize University Computing Resources to store your personal files, documents and communications, you do so at your risk. TCU recommends that you store your personal data on your own storage media. At a minimum, you should maintain a backup copy of your personal data. At no time does the University accept liability for the maintenance, backup, security or loss of personal data.
Information Technology Division
Our goal is to provide the TCU campus with superior technology and a robust infrastructure that will meet the needs of a growing student and employee population. We are dedicated to securing, supporting, and assisting users with the technology services that we provide. Your main contact point with IT will always be the IT Support HelpDesk. Use the information below to learn more about how to reach out for help.
Get Help – Phone, Chat and Self-Service Options
Our calling center provides front-line support to faculty, staff, and students via phone, chat, and remote support tools. This is the central hub of our organization and is the first place that you should contact when you are having technical difficulties. If we are not able to resolve your issue at this level then it will be escalated to the appropriate team for processing.
- Submit a Ticket – Click Here
- Tickets are processed between 8am and 5pm (M-F)
- Chat With Us – http://chat.it.tcu.edu
- Give Us a Call – (817) 257-HELP (4357)
- Visit In Person – Book an Appointment
- Other Important Support Information:
Visit In Person – IT Support FrogPad
Our walk-up location on the first floor of the Mary Couts Burnett Library (east side) is where you can get one-on-one sessions with our front-line student consultants. They can help with a wide range of issues and will escalate any problems that they can’t resolve. We are open for an extended period of time which gives students and employees the opportunity to visit our location outside of the regular business day. Drop by and ask us for assistance.
- Location – First floor of Mary Couts Burnett Library, on the east side of the building next to Rees-Jones Hall
- Make An Appointment – You can book an appointment in advance to ensure that we are ready for you and that you don’t have to wait in line. Please, use the button below to kick off that process.
While you are at TCU there are several technology related policies that you need to be aware of. Please, review the links below to learn more.
- Network and Computer Usage Policy
- TCU Account Password Policy
- Information Security Policy
- Sensitive Personal Information Policy
The ID Card is the official identification card for the Texas Christian University community. As well as being the single most important piece of ID you possess during your time here at TCU, it also serves as an access key, meal card, and credit/debit card.
- Identification for admission to sporting events, concerts, and special events held on campus.
- Key for admission to your own residence hall, the library, some computer labs, and in some instances restricted classrooms or labs.
- Meal card, allowing you to ‘swipe’ for a meal.
- Debit card, allowing you to access the Frog Bucks and Campus Cash funds that come with a dining plan for use at on-campus dining facilities. Frog Bucks can also be used off-campus at participating restaurants.
*Frog Bucks can also be purchased outside of a meal plan for use on or off campus.
- It functions as a credit card when used:
at the TCU Bookstore;
to make photocopies in the library or at Frog Prints;
to order printouts from public computers/print stations across campus;
at the Rec Center to pay for classes or services or intermural team sports fees;
at athletic events to purchase from the Concessions Stands; and
at the Post Office.
The charges are posted to the student account daily.
- Is used to verify your identity if requested by a TCU official
Manage Your ID Card Account Online
TCU ID Card Holders can check account balances, add Frog Bucks, mark a card lost or found, and view transaction histories in the TCU Mobile App.
- Download the “TCU Mobile” app from the App Store or Google Play
- Tap on Frog Bucks under Quick Links or tap on Frog Bucks under the menu at the top left
- Log in with your TCU username and password
This information can also be accessed online by logging into my.tuc.edu.
- Log on to tcu.edu
- Click on Student Services
- Click Frog Bucks
- Click “Click here to login”
- Log in with your TCU username and password
Lost, Stolen or Damaged Cards
Your TCU ID is valid as long as you are enrolled at TCU and should be in your possession at all times. Card owners are responsible for reporting lost or stolen cards promptly. Until the card is reported lost or stolen, the card owner is responsible for all transactions (all purchases) made with the card.
Report your card lost (or found):
- Online and by smartphone: Follow the directions in the “Manage Your ID Card Account Online!” to the Frog Bucks link and click on “Report a Lost Card”. When you find it, you can report if found the same way!
- By phone: Call the ID Center at 817-257-7856 during business hours or Campus Police at 817-257-7777 anytime
- In-person: Visit the ID Center room 2033 in the Brown Lupton University Union Monday-Friday from 8 am to 5 pm to report your card lost or to get a replacement ID.
- The fee to replace a lost card is $20 for students and will be charged to the student’s account.
- Outside of business hours, you can acquire a replacement ID card by visiting the TCU PD.
- Damaged or malfunctioning ID cards will be replaced in the ID Center during business hours free of charge.
- If you find someone else’s card, please bring it by the ID Center so we can notify the owner promptly.
- The ID card is the property of TCU and is non-transferable. Any abuse of the card could result in loss of privileges or disciplinary action. Your card must be surrendered upon the request of any University Offical
If at any time you have any questions or problems with your ID card, contact the ID Center in the Brown-Lupton University Union, Room 2033, phone 817-257-7856 or email IDCenter@tcu.edu. Visit the TCU ID Center website to find answers to commonly asked questions.
TCU wants to be certain that you have an opportunity to protect your financial investment in case of illness or accident. In an effort to minimize any potential financial loss, TCU partnered with A.W.G. Dewar, Inc. to offer an insurance program that will provide coverage for tuition costs if medical problems, including mental health issues, require withdrawal from school before the end of a given semester.
The Tuition Refund Plan (Plan) is a private insurance plan administered by A.W.G. Dewar that complements and enhances the University’s published tuition refund policy. Participation in the Tuition Refund Plan represents a contract between the student and A.W.G. Dewar, Inc. Students who withdraw due to medical problems are assured, in most cases, an 80% refund of tuition throughout the semester even after the University’s refund schedule has expired. This chart illustrates how the Tuition Refund Plan supplements TCU’s tuition refund schedule for students who completely withdraw from the University due to medical problems, including mental health withdrawals.
TCU offers the Tuition Refund Plan as a service to our students and their families. Undergraduate students enrolled in 12 or more hours are automatically enrolled in the Tuition Refund Plan for the fall and spring semesters. The charge for the Plan will be included in the first bill of each fall and spring semester. Students who do not wish to participate in the Tuition Refund Plan can opt-out of the Plan by waiving coverage through the online Tuition Refund Plan waiver process. The deadline for opting out of the Tuition Refund Plan and waiving coverage is 5:00 P.M. on the 5th class day of each semester. Even though you may choose to waive coverage by opting out of the plan, we urge you to carefully consider the suitability of the Tuition Refund Plan for your family because University tuition refunds due to medical withdrawals are not processed by TCU outside of the University’s standard refund policy.
If you have questions about the Tuition Refund Plan, you may contact A.W.G Dewar, Inc. at (617) 774-1555.
Zipcar is an international car rental service that allows students to have access to a vehicle without the hassles of owning and taking care of their own car. TCU partnered with Zipcar to place vehicles between Foster and Colby Halls. Students purchase a one-year membership, and can then reserve a Zipcar vehicle for short trips around town or for longer road trips. Gas and insurance are included in the per hour and daily reservation rate. As a Zipcar member, students will have access to vehicles provided by Zipcar all across the country. Sign up at TCU Zip Car.